Business Analyst II supports AI and Automation initiatives across Business Units by assisting in the analysis, documentation, and testing of business processes and IT solutions. Guided by the Senior OPEX Manager, this role contributes to the successful delivery of projects aligned with organizational goals for efficiency, quality, and innovation.
Accountabilities
- Document before and after process maps during current state analysis and process discovery sessions
- Pipeline Management and Qualification of AI and Automation projects
- Analyze and document business requirements and workflows
- Develop system specifications, process flows, and data conversion strategies
- Create user documentation for technical and functional use
- Adhere to established processes, protocols, and quality standards
- Manage stakeholder expectations and escalate issues as needed
- Build trust with stakeholders through clear communication and reliable execution
Qualifications
- Bachelor's degree in Engineering, Computer Science, or a related IT discipline
- At least 2 years of IT business analyst experience
- Internal applicants must be a Certified Automation Practitioner
- Perform current and future-state process mapping and opportunity assessment
- Ability to gather requirements and translate them into user stories or functional specs, especially for AI, RPA, and automation initiatives
- Good experience of SDLC and Development tools/platforms such as Power Automate, Power Apps, Power BI, Python, SharePoint
- Moderate project management, change management, facilitation skills and foundational communication abilities
- Proficiency in Microsoft Office Suite
- Familiarity with Gen AI tools such as Copilot Studio, preferred.
- Experience with report generation and e-learning content creation tools (e.g., Easygenerator), preferred.
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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