Business Analyst

Job Description: Business Analyst – HR Shared Services

Job Summary

The Business Analyst will support the HR Shared Services organization by analyzing business requirements, HR processes, systems, and service delivery performance to identify opportunities for improvement and automation.

The role will work closely with HR Shared Services teams, HR Operations, HRIS/Technology, Payroll, Recruitment, Benefits, and other stakeholders to translate business needs into clear requirements and practical solutions. The Business Analyst will also support process standardization, system enhancements, reporting, testing, and continuous improvement initiatives across the employee lifecycle.

Key Responsibilities

Business & Requirements Analysis

• Partner with HR stakeholders to understand business needs, process gaps, and system requirements.
• Gather, document, and translate business requirements into functional requirements, user stories, process flows, and acceptance criteria.
• Conduct stakeholder interviews and requirements workshops.
• Assess proposed solutions and ensure they address the identified business need.

HR Process Improvement

• Review end-to-end HR processes to identify inefficiencies, duplication, manual activities, and control gaps.
• Map current-state and future-state processes and recommend opportunities for simplification, standardization, and automation.
• Support continuous improvement initiatives across HR processes such as employee onboarding, employee data management, recruitment, payroll inputs, benefits administration, employee inquiries, and offboarding.
• Help develop and maintain SOPs, process maps, and operational documentation.

HR Systems & Technology

• Work closely with HRIS and IT teams on HR technology enhancements, integrations, and implementations.
• Support HR platforms such as Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, or similar HR technologies.
• Assist in defining system requirements, change requests, workflows, and configuration needs.
• Participate in User Acceptance Testing (UAT), including preparation of test scenarios, execution, defect tracking, and business sign-off.

Data, Reporting & Service Delivery

• Analyze HR Shared Services data to identify trends, recurring issues, and improvement opportunities.
• Develop or support dashboards and operational reports using tools such as Microsoft Excel and Power BI.
• Track service metrics such as SLA attainment, turnaround time, case volumes, backlog, productivity, and accuracy.
• Translate data into actionable recommendations for HR leadership.

Stakeholder & Project Management

• Serve as a bridge between HR Operations, HR Shared Services, HR Technology/IT, and other business teams.
• Support HR transformation, migration, system implementation, and process improvement projects.
• Monitor requirements, action items, risks, dependencies, and project deliverables.
• Present findings and recommendations clearly to both technical and non-technical stakeholders.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, Industrial Engineering, or a related field.
• At least 2 years of experience in Business Analysis, HR Operations, HR Shared Services, HRIS, Business Transformation, or Process Improvement.
• Experience working within an HR Shared Services or HR Operations environment is strongly preferred.
• Strong understanding of employee lifecycle processes and HR service delivery.
• Experience in business requirements gathering, process mapping, documentation, and UAT.
• Working knowledge of HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD is an advantage.
• Strong Excel skills; experience with Power BI or similar reporting tools is preferred.
• Good analytical, problem-solving, communication, and stakeholder-management skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.