Business Analyst

Skills required :

• Education Required: Degree qualified in Business/Finance or related discipline, or equivalent work experience
• Experience Required: At least 3 years high volume B2B collections for international clients
• Computer skills – Workday, Salesforce, High Radius, etc., experience is highly desired
• 42,000 salary range
• HYBRID (TAGUIG)
• Contractual

Job Description :

Independently plan, analyze and carry out collection of past due accounts

· Overall responsibility for a receivable portfolio

· Contacting delinquent customers by phone or email to request payment

· Account reconciliation for payment, credits, and invoice allocations including but not limited to credit and/or debit transfers, refunds, and write-offs.

· Reconcile accounts in timely manner; analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits

· Updating account information for billing, invoicing, and dunning for accounts receivables.

· Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments

· Identify and resolve order-to-cash root cause issues that impede invoicing, collections and deduction resolution. Includes initiating and driving cross functional resolutions.

· Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations

· Keep management informed of unusual or non-standard issues and escalate when appropriate

· Active participation with getting results to meet individual, team and department objectives

· Build and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers

· Recording details about unpaid accounts in computer databases for future reference

· Contacting clients to collect delinquent reporting and payments promptly.

· Notifying consumers of legal action such service termination or sending to collections agency if they do not respond to collection notices

· Reviewing account information to determine if debts are valid and legally enforceable

· Provide coverage during hours of responsibility for internal and external customers

Participating in projects of varying complexity.

· Performing reliable and high-quality financial, analytical, and database work relating to the company's market data and billing systems.

· Working with the accounting and financial reporting team as necessary.

· Performing ad-hoc financial and data analysis.

· Ongoing operational improvement focus, making recommendations and participating and or leading implementations to improve department efficiency