Salmon Who We Are
Salmon Group Ltd (Salmon) is a leading financial technology company focused on improving financial inclusion in the Philippines. Through its Philippine subsidiaries, including the Rural Bank of Sta. Rosa (Laguna), Inc. (Bank), Salmon delivers accessible financial services to underserved and underbanked Filipinos.
The Bank is renamed to Salmon Bank (Rural Bank) Inc., with BSP approval secured and SEC processing underway. It plans to apply for a Thrift Bank license by this year. In 2024, assets grew 12x to PHP1.3 billion, driven by strong consumer lending. The Bank aims to increase assets 5x in 2025 and to increase equity from PHP682 million (as of 31 May 2025) to PHP1.2 billion by 2026.
Salmon was founded by Pavel, George, and Raffy, who held senior leadership roles at Tinkoff, one of the world's most successful and profitable digital banks. Tinkoff is widely recognized for its innovation and scale in emerging markets, offering a strong foundation of experience for Salmon's leadership team.
In under three years, Salmon has built a global team of finance and technology professionals and raised USD 184 million in equity and debt to support its operations in the Philippines. Key shareholders include the International Finance Corporation (World Bank Group), ADQ/Lunate (Abu Dhabi's sovereign wealth fund), Back in Black Capital, Northstar Group, Spice Expeditions, Antler Elevate, and other prominent investors from the US and the Philippines.
About The Role
Salmon Customer Service builds a universal, scalable service layer across all company products - clear support flows, smart tools, and shared standards that create a seamless customer experience. As our credit stream continues to grow across POS lending and RCL, we are looking for a Business Analyst to provide dedicated analytical support, ensure depth of expertise within each product, and maintain delivery speed as complexity increases.
What You Will Own
- Design and optimize customer service scenarios for credit products: POS lending and Revolving Credit Line (RCL)
- Develop deep expertise in each credit product, work closely with product teams to improve the customer journey
- Analyze operational data across the credit stream to identify opportunities for improving service quality and speed
- Define and prioritize tasks for automation and process improvements in credit customer servicing
- Manage changes end-to-end: document requirements, align with product and engineering teams, accept deliverables
- Handle incidents and escalations related to credit products
- Maintain reporting on the credit stream (operational metrics, SLAs, backlog)
- Coordinate across CS, Credit Product, Risk, Collections, and other departments
What We Expect From Candidate
- 2+ years of experience as a business analyst, service lead, or similar role in fintech, banking, or a digital company
- Experience in describing and optimizing business processes (BPMN, user flows, use cases)
- Ability to work with data: basic SQL, experience with BI dashboards (Metabase, Looker, Tableau, or similar)
- Understanding of CRM systems and ticketing platforms
- Strong cross-functional communication and stakeholder management skills
- English B2+ (English-speaking work environment)
Nice to have
- Experience with credit products (POS lending, revolving credit, consumer finance)
- Understanding of the credit lifecycle: origination, servicing, delinquency, restructuring
- Experience in a regulated environment (banking, microfinance)
- Experience with Jira / Confluence
Why would it be cool to work with us
What We Create
- Modern banking services for millions of Filipinos
- Cutting-edge solutions based on the best world practices and AI implementation
- Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia
- A business capable of raising over $200MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market
- An environment that allows you to launch new products in 3-4 months
- A basis for expanding into new markets all over the world
What we offer
- Passionate international team spanning the globe
- Rapid professional growth. Merit (and merit only) rules the day
- Reward for performance and long-term success of Salmon
- Fast track to grow internationally
- New office in Manila, Philippines
- Relocation support for eligible candidates
- Medical insurance, health and wellness benefits
- Program of events and activities both online and in person
