The Branch Head is responsible for planning, implementing, and overseeing branch operations to achieve targets in sales, marketing, collections, and account management, under the supervision of the Area Manager.
Key Responsibilities
- Branch Operations Management
- Oversees daily branch activities and ensures smooth operations
- Ensures accurate, complete, and timely submission of reports
- Addresses operational gaps and issues
- Handles collections when necessary
- Sales Management
- Identifies potential clients and business opportunities within the assigned area
- Conducts fieldwork to build relationships, retain customers, and resolve concerns
- Implements sales strategies to meet company targets
- Collection Management
- Develops and executes strategies to meet collection targets
- Monitors account status and ensures timely payments
- Supervises Business Advisors in collection activities
- Analyzes portfolio risks and implements corrective actions
Overall Role
The Branch Head ensures that the branch meets its performance goals by effectively managing people, operations, sales, and collections while maintaining strong customer relationships.
