Company: Union Bank of the Philippines
Position: Branch Ambassador
Location: Calamba, Laguna
Job Summary: The Branch Ambassador advocates digital banking adoption and ensures utilization of self-service machines and other digital channels while proactively monitoring branch dashboards for timely action. Responsible for efficient branch operations, including account opening, cash management, compliance with regulations, and delivering superior customer experience. The role ensures zero operational losses, cost efficiency, proper complaint resolution, adherence to premises standards, and collaboration on personnel selection with the Senior Ambassador. Additionally, drives productivity improvements and supports the observance of the Bank's Code of Conduct and policies.
Duties And Responsibilities
- Digital Engagement
- Advocates the UBOnline App, The Portal and Digital Transaction Portal.
- Ensures assigned branch executes maximum utilization of online banking, self-service machines and other digital channels during customer interactions and events.
- Monitors performance of assigned branch in terms of digital conversion and cross selling.
- Explores every opportunity to convert clients to use digital platforms and channels, and to cross sell the bank's products and services.
- Initiates and recommends Digital Projects to align with Bank's Digital Initiatives.
- Act promptly upon knowledge of system/hardware issues by reporting accordingly for timely resolution.
- Bear basic troubleshooting knowledge for the branch's digital tools such as the TV, iPads and Sign pads.
- Stakeholders and Customer Experience
- amaraderie within the branch. Motivates and encourages Junior Ambassadors to perform beyond what is expected.
- Conducts regular branch staff meetings and coaching.
- Ensures that branch expenses are within budget.
- Employee Engagement
- Fosters teamwork and camaraderie. Encourages, initiates, participates, and cooperates in all bank's activities and maintains a good workplace culture.
- Help SSAs to develop their capabilities in doing their daily task and keep them informed and updated with the new products and policies.
- Encourages participation in virtual and face to face employee engagement activities.
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn
