BPO Quality Assurance Manager (Content Moderation)

Required Qualifications

Education:

• Bachelor's Degree

Experience:

• With at least 3-5 years of managerial experience in the BPO Industry
• Knowledge in QA Fundamentals and principles
• Proven interest in technology and how it is changing the world of work
• Proven ability to work to deadlines and under pressure with a positive attitude
• Examples of taking initiative in a work setting, with positive outcomes

Skills:

• Google suite
• Google Analytics
• Proficiency in MS Office
• Attention to detail
• Analytical Skills
• Commitment to delivering the highest quality first time
• Strong communication skills in written English, and able to communicate effectively with the team in English
• Coaching and development abilities

Key Responsibilities

• Understand the stakeholder's need and requirements to develop an effective quality control process.
• Communicate all relevant concerns to the stakeholders and business directors
• Creating and coordinating the development and implementation of Quality guidelines.
• Devise and review specifications and processes.
• Supervise FTEs and ensure their compliance
• Oversee and manage logistics processes.
• Championing, supporting, and leading quality improvement initiatives as part of quality initiatives across the business.
• Helping implement improvements and best business practices that are fit for purpose, aligned with business goals, and organizational culture.
• Driving a culture of continuous improvement.