BPO Healthcare Collections Representative

ROLE AND RESPONSIBILITIES

• Review and analyze patient accounts to identify and resolve credit balances.
• Process refunds and adjustments in accordance with company policies and payer guidelines.
• Collaborate with internal departments to ensure accurate posting of payments and collections.
• Investigate and resolve discrepancies related to overpayments or duplicate payments.
• Maintain documentation of all actions taken on accounts for audit and compliance purposes.
• Ensure timely resolution of credit balances to support revenue cycle efficiency.
• Respond to inquiries from patients, payers, and internal stakeholders professionally and promptly.
• Adhere to HIPAA and other regulatory requirements in handling sensitive financial and patient information.