Billing Supervisor (US Account)
Makati City | Hybrid | Monday to Friday
Job Summary:
We are urgently hiring a
Billing Supervisor to lead and oversee billing operations for the Americas region. This role requires a strong leader with excellent stakeholder management skills, experience in shared services, and the ability to manage portfolios while ensuring operational efficiency and accuracy.
Key Responsibilities:
- Lead, mentor, and manage the billing team supporting the Americas region
- Oversee day-to-day billing operations and ensure timely and accurate invoicing
- Handle stakeholder management, including coordination with internal and external clients
- Manage portfolio accounts and ensure service delivery meets expectations
- Identify process improvements and drive operational efficiency
- Monitor team performance, KPIs, and service levels
- Resolve complex billing issues and escalations
- Ensure compliance with company policies and billing procedures
Qualifications:
- Bachelor's degree in Accounting, Finance, Business, or related field
- At least 4 years of relevant experience, with Team Lead or Senior Analyst background
- Proven experience in billing operations, preferably in a shared services environment
- Strong leadership and team management skills
- Excellent stakeholder management and communication abilities
- Experience handling portfolio management and multiple accounts
- Willing to work on a US shift schedule
- Strong attention to detail and problem-solving skills
- Good cultural fit with a collaborative and fast-paced environment
