Billing Specialist

About Us:

At Triad, we're on a mission to deliver exceptional hospitality experiences while providing world-class support to our guests and partners. We manage beautiful vacation rentals and deliver seamless, memorable stays through our dedicated team and industry-leading technology.

About the Role:

We are seeking a detail-oriented and service-minded Guest Experience Billing Specialist to join our growing Guest Experience and Account Management teams. In this floating role, you'll be the link between our guests, operations, and finance teams — ensuring all billing-related matters are handled accurately, efficiently, and with a focus on delivering an outstanding guest and owner experience.

What You'll Do:

• Serve as the primary point of contact for billing-related guest inquiries, disputes, and resolutions.
• Review, verify, and process guest and owner charges, refunds, invoices, monthly statements, and adjustments in a timely manner.
• Collaborate with internal teams to investigate and resolve billing discrepancies.
• Maintain accurate records of all transactions and communications.
• Communicate billing policies clearly and empathetically to guests.
• Identify recurring issues or process gaps and propose improvements.
• Support the wider Guest Experience team during high-volume periods as needed.

What We're Looking For:

• 1–2 years of experience in billing, accounts receivable, or a similar role — hospitality or vacation rental industry experience is a plus.
• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A calm, problem-solving mindset and passion for helping people.
• Proficiency with billing software, spreadsheets, and CRM tools.