Job Summary
We are looking for detail-oriented and analytical Billing Specialists to join our Finance Operations team. In this role, you will be responsible for supporting end-to-end billing operations, ensuring the timely and accurate processing of invoices, payment applications, customer account setup, and billing-related transactions. You will work closely with Finance, Operations, and Global Billing teams to maintain billing accuracy, resolve discrepancies, and ensure compliance with internal controls and service level agreements (SLAs)
This role is ideal for professionals with experience in billing, finance operations, or shared services who thrive in a fast-paced, collaborative environment.
Key Responsibilities
Billing Operations
- Process end-to-end billing transactions, including invoice generation, invoice posting, billing adjustments, credit memos, rebilling, and cash applications
- Ensure the accuracy and completeness of billing records while adhering to company policies and established procedures.
- Investigate and resolve billing discrepancies, payment issues, and account variances in a timely manner.
ERP & Financial Systems
- Process billing transactions using ERP systems such as Microsoft Dynamics Navision, SAP Concur, or similar financial platforms.
- Create Purchase Orders (POs), process pre-payments, maintain customer master records, and update billing information
- Maintain data integrity, audit readiness, and compliance across all financial transactions
Customer Account Management
- Process new customer registrations, validate account information, and maintain accurate customer records
- Ensure customer information is updated and maintained within company systems
Billing Support
- Manage billing inquiries through ticketing systems and email while meeting established SLAs.
- Monitor and resolve aging billing tickets and ensure issues are documented and closed within agreed timelines.
- Escalate complex billing concerns and collaborate with the appropriate stakeholders for resolution.
Cross-functional Collaboration
- Partner with Finance, Operations, Procurement, and Global Billing teams to support billing cycles and operational requirements.
- Coordinate with internal and external stakeholders regarding billing approvals, clarifications, and exception handling.
- Support continuous improvement initiatives that enhance billing accuracy and operational efficiency.
Qualifications
- Bachelor's Degree in Accounting, Finance, Business Administration, or any related field.
- Experience Minimum of 2–4 years of experience in Billing, Finance, Accounting Operations, Accounts Receivable, or Shared Services/BPO environments
- Experience handling invoicing, purchase order creation, billing adjustments, rebilling, cash application, and payment processing
- Hands-on experience using ERP systems such as Microsoft Dynamics Navision, SAP Concur, or similar financial platforms.
Work Arrangement
- Location: Makati
- Work Setup: 100% Onsite | Dayshift & Graveyard
- Applicants who can start immediately or within a short notice period are highly preferred.
