Duties and Responsibilities:
- Prepare and issue premium invoices for individual and group life insurance policies.
- Process adjustments, endorsements, cancellations, and reinstatements in billing systems.
- Ensure accuracy of billing records and resolve discrepancies promptly.
- Monitor premium collections and follow up on overdue accounts.
- Reconcile payments with finance teams and maintain accurate ledgers.
- Support electronic payment processing and ensure compliance with company procedures.
- Respond to policyholder inquiries regarding billing, payments, and account status.
- Provide clear explanations of premium schedules, charges, and adjustments.
- Collaborate with customer care and claims teams to resolve client concerns.
- Maintain billing records in accordance with company policies and regulatory standards.
- Generate reports on billing activities, collections, and outstanding balances.
- Assist in audits and ensure adherence to financial controls.
Requirements:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- 12 years of experience in billing, accounting, or insurance operations.
- Knowledge of life insurance products and premium billing processes.
- Strong attention to detail and problem-solving skills.
- Proficiency in billing software, CRM systems, and MS Office Suite.
