Job Description
About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
JOB PURPOSE/MISSION/SUMMARY:
The Billing Specialist is responsible for preparing and processing accurate customer invoices, resolving billing issues, and ensuring timely, accurate, and compliant billing within the order-to-cash process. This role requires strong attention to detail, adaptability to changing demands, and effective communication to meet business targets and service level agreements.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Primary Responsibilities:
Generate and process customer invoices in accordance with contract terms and company policies.
Ensure unbilled items are issued promptly to meet SLA and monthly targets.
Review billing data for accuracy, including pricing, taxes, and supporting documentation.
Research and resolve billing discrepancies, credit memos, and customer inquiries.
Maintain up-to-date billing records and support month-end closing activities.
Ensure compliance with IC & Sarbox requirements and corporate guidelines.
Support implementation and maintenance of robotic process automation.
Key Deliverables:
Accurate and timely invoice processing.
Compliance with audit and documentation standards.
Achievement of billing completeness, quality, and timeliness targets.
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Skills / Competencies:
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
Familiarity with SAP or other CRM/ERP systems.
Good communication and problem-solving skills.
Adaptable to a changing environment and flexible regarding working patterns.
Behavior
Proactive and Empowered
Thinks ahead and anticipates actions
Self-motivated to enhance and simplify programs, processes, and experiences
Take actions based on observed needs without waiting for direction
Creative
Moves with speed and urgency to actively address the needs of the business
Innovates to do things differently, more simply and effectively
Pivots quickly to address unanticipated obstacles
Accountable
Accepts responsibility for decisions and actions
Acknowledges and learns from experience
Collaborative
Inclusive of others to reach the best solution
Shares information and success with others
Expands understanding by seeking other's perspectives
Customer-focused
Moves decisively to solve customer and business challenges
Acts with passion and conviction in interactions with customers, partners, and colleagues
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Education: Bachelor's degree in business, finance, or related field.
Experience: 1-3 years in billing, accounts receivable, or similar finance roles.
Certifications: Not applicable.
