Overview
The Billing Specialist I is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This includes activating orders, submitting cancellations and credit requests, updating client information and addressing any billing-related inquiries or discrepancies.
Responsibilities
- Works on assignments that are routine in nature, requiring limited judgment.
- Collaborate with internal and external clients and other team members to resolve simple billing inconsistencies and errors.
- Prepare simple reporting tasks
- Conduct process sharing discussions if needed or as required
- Prepare/Update process documents
- Monitor and respond to internal and client facing email boxes and queues on simple billing issues.
- Handle simple billing cases/inquiries
- Update client information as requested
- Submit credit request
- Review credit request
- Audit monthly invoices
- SF Activation - Import Fulfillment
- Processing account update request such as but not limited to address, invoice delivery and unit count changes
Required
Qualifications
- Minimum of 1 year billing experience; or equivalent combination of education and experience
- Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
- Demonstrate patience and overall courteous behavior when working with internal and external customer
- Basic proficiency with MS Excel and MS Word required
- Basic Research and follow-up skills required
