Job Title: Billing Quality Analyst
Location: Northgate, Alabang, Muntinlupa City
Work Setup: Remote | Full-time
Department: Finance Billing and Compliance
Company: eClerx Manila
About eClerx
eClerx is a global leader in business process management, analytics, and digital transformation. We provide strategic business support to Fortune 500 clients across financial services, digital, media, retail, and technology. Our Finance and Billing Operations teams play a critical role in ensuring financial accuracy, compliance, and excellence across global markets.
Role Overview
The Billing Quality Analyst is responsible for ensuring accuracy, consistency, and compliance in all client billing activities. This role involves reviewing invoices, validating billing data, identifying errors, and recommending process improvements. The ideal candidate combines strong analytical skills, attention to detail, and a solid understanding of financial and billing processes within a shared services or multinational environment.
Key Responsibilities
- Review and validate billing transactions to ensure accuracy and compliance with client contracts and company policies.
- Perform quality checks on invoices, credit memos, and billing adjustments prior to submission.
- Identify discrepancies, root causes, and trends in billing errors; recommend corrective actions.
- Collaborate with Billing Specialists, Finance, and Operations teams to resolve inconsistencies and improve billing accuracy.
- Develop and maintain billing quality control reports and dashboards.
- Support internal and external audits by providing complete and accurate documentation.
- Monitor adherence to billing procedures, internal controls, and financial reporting standards.
- Participate in process improvement initiatives to enhance billing quality and efficiency.
- Ensure compliance with US Financial Reporting Standards (US GAAP) and internal audit requirements.
Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- 35 years of experience in billing, quality assurance, or financial analysis, preferably in a BPO, shared services, or multinational setting.
- Strong understanding of billing processes, revenue recognition, and financial controls.
- Proficient in Microsoft Excel and familiar with ERP or billing systems (e.g., SAP, Oracle, NetSuite).
- Excellent analytical, investigative, and problem-solving skills.
- Strong attention to detail and commitment to data accuracy.
- Effective communication and collaboration skills across functions.
- Willing to work on a hybrid setup in Northgate, Alabang.
Preferred Skills
- Experience working with US clients or exposure to global billing standards.
- Familiarity with automation tools, data analytics, or quality audit frameworks.
- Background in financial reporting or process improvement projects.
Why Join eClerx
- Be part of a global finance team supporting high-value client operations.
- Gain exposure to billing quality assurance and financial compliance best practices.
- Work in a collaborative, process-driven environment.
- Competitive salary package and hybrid work flexibility.
