Trc khi bn np n xin vic, hy chn ty chn ngn ng ca bn t cc ty chn c sn trn cng bn phi ca trang ny.
Khm ph c hi tip theo ca bn ti t chc Fortune Global 500. Hnh dung cc kh nng i mi, tri nghim vn ha b ch ca chng ti v lm vic vi cc nhm y ti nng gip bn tr nn tt hn mi ngy. Chng ti hiu nhng g cn thit dn dt UPS trong tng lai nhng ngi c kh nng kt hp c o gia nng lc vi nim am m. Nu bn c t cht v kh nng lnh o bn thn hoc nhm, s c nhng vai tr sn sng bn trau di k nng v a bn ln mt tm cao mi.
Job Description
M t cng vic:
Billing/Collections Supervisor is responsible to manage plan & execute operations processes to meet business requirements at optimal cost and at the same time meeting customer requirement in terms of quality, quantity & time. Reviews the operational practices, identifying the areas of obstruction/ quality failures and advises on system and process changes for qualitative improvement. Ensures adherence to quality standards & guidelines / master operating plans for streaming the process. Identifies controllable failures and takes preventive and corrective actions to avoid the recurrences. Focuses on quality enhancement with key emphasis on improving quality and improvement opportunities to achieve End-to-End.
Provides support to external and internal customers to ensure customer expectations are met and exceeded. This position monitors the efficiency of processes at their maximum level and ensures process, policy, and procedure changes are administered. Ensures the compliance of internal auditing of records. This position manages Team Leaders within the assigned areas and Administrative Assistants. AR/Billing Reconciliation Assistant Manager reports to a Manager.
Responsibilities And Duties
- Handles escalations and queries for internal and external customers related to AR and Billing reconciliation
- Drives team performance and motivates team to achieve business goals and customer satisfaction with his/her expertise
- Is expected to be the leader of the work group
- Assesses performance indicators to determine areas meeting and falling below business expectations
- Conducts operational audits to ensure effective operational performance
- Identifies and suggests end-to-end process improvements to improve contact center operations
- Determines employees training needs to produce continuous development plans
- Provides on-going feedback and support to improve performance
- Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement
- Holds others accountable to established performance levels to achieve individual and group goals
- Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork
MANAGES AND MONITORS PROCESSES
- Identifies and analyzes what-if scenarios and reviews enhancements to assess the impact of changes
- Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department
- Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place
- Reviews and analyzes historical trends and data to ensure appropriate staffing.
- Establishes goals and timelines to monitor progress and to ensure accurate and timely billing
- Reviews processes to ensure efficiencies are maximized within the department
- Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits.
Minimum Qualifications
- Experience in Finance and Accounting for 1 year minimum within UPS is required
- Experience solving customer issues and handling inbound and outbound customer calls is preferred
- Prior experience in Collections preferred
Skills And Knowledge Requirement
- Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
- Excellent analytical and problem resolution skills
- Ability to work in a highly measured, fast-paced, production environment
- Working knowledge of MS Office and databases
- Bachelor's degree in F&A - preferred
- AR & Billing knowledge preferred
- Comfortable to work in any shift timings as per process requirement
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Lu di
UPS cam kt cung cp mt ni lm vic khng c tnh trng phn bit i x, quy ri v tr th.
