We are looking for a Billing & Collections Lead to oversee end-to-end billing, collections, and after-sales documentation processes. This role is responsible for driving collection efficiency, ensuring timely loan take-outs, and leading a customer-focused accounts management team.
Key Responsibilities:
- Lead daily billing and collection operations, including SOA issuance, payment tracking, and receipt generation
- Manage overdue accounts, implement collection strategies, and monitor account aging
- Ensure timely issuance of reminders, demand letters, and cancellation notices
- Prepare collection and aging reports with actionable insights for Management
- Oversee documentation completeness for CTS, DOAS, loan take-outs, and titling
- Coordinate with banks, Sales, Treasury, and internal teams to ensure timely loan take-outs
- Lead and coach a team of Accounts Management and Customer Care staff to meet SLAs, collection targets, and CSAT goals
Qualifications:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field
- At least 35 years of experience in billing and collections, with 2+ years in a supervisory or lead role
- Prior experience in real estate, property development, or a related industry
- Strong knowledge of collection strategies, account aging, and documentation for property sales and loan take-outs
- Proficient in accounting systems and Excel; strong communication and stakeholder management skills
