The Billing & Collections Manager is responsible for overseeing the end-to-end billing and collections operations of the organization. This role ensures timely and accurate billing, efficient collection of receivables, and the implementation of effective processes that support cash flow optimization and minimize credit risk. The position also drives continuous improvement initiatives, ensures compliance with internal controls, and leads the team in achieving Accounts Receivable (AR) targets.
1. Transactional Processing & Operations
- Oversee the daily operations of the Billing & Collections Department, ensuring efficiency, accuracy, and timeliness of all processes.
- Lead and monitor collection efforts to ensure achievement of company targets and healthy cash flow.
- Review and approve Statements of Account (SOA) and billing statements prior to issuance to clients.
- Analyze customer issues and concerns, and develop immediate and effective remediation plans.
- Maintain and review key reports such as Collection Reports, Collection Efficiency, and AR Aging, ensuring accuracy before distribution to relevant departments.
- Develop and execute action plans with team members to meet and exceed AR objectives.
- Review and sign demand letters and notices of cancellation prior to issuance to customers.
- Set departmental KPIs and ensure alignment with overall business goals.
2. Controls & Process Improvement
- Develop, implement, and enhance billing and collections processes to ensure accuracy, consistency, and efficiency.
- Ensure strict adherence to internal control policies and financial procedures.
- Identify process gaps and drive continuous improvement initiatives within the team.
- Coordinate with cross-functional teams (Sales, Finance, Legal, Customer Service) to improve workflow and customer experience.
- Evaluate team performance and implement best practices to enhance productivity and effectiveness.
3. Reporting & Escalation
- Review, develop, and improve recurring management reports related to billing and collections performance.
- Monitor delinquent accounts and escalate issues to management and concerned departments as needed.
- Endorse problematic or delinquent accounts to Legal for appropriate action, ensuring proper documentation and compliance.
- Provide insights and recommendations to management based on AR trends and collection performance.
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field.
- Minimum of 58 years of experience in billing, collections, or accounts receivable, with at least 23 years in a managerial role.
- Strong knowledge of billing systems, AR processes, and credit and collection policies.
- Proven leadership and team management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong communication and negotiation skills.
- High attention to detail and strong sense of accountability.
