The
Billing and Collection Assistant is responsible for assisting in the preparation of billing statements, monitoring customer accounts, and ensuring timely collection of payments. The role involves maintaining accurate customer records, issuing receipts, preparing reports, and addressing billing concerns. The assistant will coordinate with the Finance Department to ensure proper documentation, accurate Statements of Account (SOA), and efficient processing of collections and customer transactions.
Job Responsibilities
- Ensure updated customer master list and contact information regularly
- Prepare billing template for upload in system timely: Association Dues, Utilities (Water LIPO), Amenities Rentals and others like interest, work orders, etc.
- Issuance of receipts as applicable for payments on dues, water, amenities, construction bond, reservations and others through:
Walk-in Payment (cash/check)
Direct Deposit / Over the Counter Payment
Online Payment
- Post Dated Checks
- Ensure accuracy and correctness of Statement of Account (SOA) before distribution to customers and print timely and monitor the SOA for distribution to customers
- Prepare all collections for deposit to bank and Daily Collection Report (DCR)
- Facilitate sending of SOA through the e-mail of customers
- Prepare accounts receivable reports detailing paid and unpaid accounts
- Prepare and distribute regular reminder letters and disconnection letters
- Handle and resolve billing concerns and queries from customers by examining customer payment, payment history and coordinating with the Finance Department
Qualifications
- Candidate must possess at least Bachelors Degree in Finance and Accounting or its equivalent
- Preferably with experience related to the job required
- Has at least 6 months to 1 year working experience in Administrative Function
- Must possess good written and oral communication skills
- Must be highly organized and has keen attention to small details
- Ability to multi-task, work under pressure and meet deadlines required
- Proficient with Microsoft Office (Word, Excel, PowerPoint and others)
- Has good leadership skills
- Must be physically fit, have passed the medical examinations, neat-looking, presentable and without evident tattoos
