REASONS TO JOIN US
- Hybrid work
- Dayshift
- Work-life Balance
- Empowering work environment and culture
- Competitive salary and benefits
- Supportive and collaborative teams across functions
ABOUT US
Steadfast Group was founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.
We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.
ABOUT THE ROLE
The Billing and Accounts Administrator role will ensure Steadfast Technology Services delivers timely and accurate monthly invoicing for our Broker clients and partners.
This is pivotal role that supports technologies overall quoting, invoicing and agreement generation functions. Working with the CFO and Finance Product Specialist, you will be providing overall administrative support and maintaining accurate financial records.
PRIMARY RESPONSIBILITIES:
- Manage endtoend billing for licensing, cloud usage, premium funding, Professional Services, and migrations.
- Process daily receipting for AU & NZ, including allocations, reconciliations, and exception resolution.
- Respond to billing, agreement, and admin queries via shared inboxes within SLA and escalate when required.
- Manage debtors, overdue followups, and unallocated cash investigations.
- Prepare accurate quotes, invoices, agreements, and maintain all billing documentation.
- Oversee DocuSign workflows and maintain master agreement records.
- Support legal agreement issuance, filing, and annual INSIGHT agreement renewals.
- Assist Product teams with licensing counts, monthly licence updates, API reviews, and reporting.
- Support Azure cost reporting, cloud billing, and cost recovery activities.
- Maintain financial dashboards, respond to queries, update data, and assist with balances and reconciliations.
- Keep internal documents, policies, procedures, and templates up to date and versioncontrolled.
- Action Freshdesk billing and agreement tickets promptly and accurately.
- Support monthly financial processes including ledger balancing, reconciliations, exception reporting, and invoice runs.
- Maintain client communication records and documentation repositories.
- Assist with preproduction monitoring and escalate issues when required.
- Prepare management reporting across billing, receipting, licensing, cloud usage, and debtor performance.
ESSENTIAL SKILLS AND EXPERIENCE:
- Experience working in a finance team or insurance industry.
- Bachelor's degree in finance, business or technology.
- Microsoft packages – Word, Excel, SharePoint.
- Excellent written communication.
- Excellent organizational skills and a methodical approach.
- Excellent attention to detail, ability to proofread.
- Commitment to continuous improvement.
- Strong customer focus and professional manner.
- Strong time management skills.
- Agile and flexible in your approach.
- Self-motivated, logical thinker, fast learner, pragmatic and confident.
UNIQUE QUALITIES REQUIRED FOR THIS POSITION
- Committed to getting the best for a client.
- Strong written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Desire to learn new software features as they are released and to critique them as requested.
- Keen eye for detail.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Organized and methodical in your approach.
- Ability to work as part of a team.
- Ability to work autonomously.
- Customer Centric.
WHAT TO EXPECT
We offer you exciting benefits to support you in your professional and personal journey:
- Flexible work arrangements to help you balance work and personal responsibilities.
- Career development opportunities through technical and leadership programs.
- Life, disability, and travel insurance, plus access to other discounted insurance options.
- A competitive compensation and benefits package.
- A vibrant, collegiate, inclusive culture that celebrates you.
We want to learn more about you, so click the link to apply.
You may also email [Confidential Information].
