Bilingual IT Service Desk Specialist (German)

a. Education

Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.

b. Experience

Has at least one (1) year of experience in Help Desk tasks including but not limited to problem tracking, phone consulting, voicemail consulting among others.

Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage.

Exposure in dealing and talking with end customers.

c. Skills

Organized and able to set priorities.

Strong interpersonal skills and ability to deal effectively in a team environment.

Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers.

Strong verbal and written communication skills.

Ability to organize, prioritize and schedule work assignments.

Has strong customer service orientation.

Proficient in computer operations knowledgeable with MS Office, SQL Database, Windows operating systems

Thai language or Portuguese speaking, a plus factor

d. Work hours and working conditions

To provide 24x7 services to the company, Global Help Desk will work on different shifts

Some days may be heavy while others may be light. Longer hours may be required when a need arises.