Bilingual CSR - Dutch

Responsibilities:

• Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
• Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
• Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
• Raise tickets for customer data updates.
• Process credit notes as required relating to price or delivery discrepancies.
• Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
• Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
• Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
• Liaise with other internal departments in respect of resolving customer enquiries.
• Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.
• Cover for other team members as required (cross country cover required).

Qualifications:

• Bachelor's Degree preferably area of specialization in Business Management, Communications, Sales and Marketing, and Business Administration.
• At least 1+ years experience as Subject Matter Expert in a B2B customer service or account management setting, handling order management, customer queries, cases, requests and complaints.
• Excellent written and verbal communication skills (English and Dutch).
• Ability to prioritize and complete own workload with minimal supervision.
• Experience of using ERP systems, preferably SAP.
• Willing to work in UK, European and International Time Zones.
• Amenable to work in Hybrid Setup