Bid Manager

As a Bid Manager, you will manage bidding and pre-sales initiatives while partnering with stakeholders and clients throughout the proposal process. You'll also support business reviews, manage expectations, and handle escalations at a senior level.

Key Responsibilities

• Lead and manage bidding, RFP, and pre-sales initiatives
• Facilitate WBR, MBR, and QBR sessions
• Build and maintain strong client relationships
• Manage client expectations and resolve conflicts
• Handle high-level escalations effectively
• Use data to support business decisions
• Interpret advanced reports and dashboards
• Present business insights to executive-level stakeholders
• Work with contact center systems such as ACD, CRM, and call monitoring tools
• Prepare and present information using Microsoft Excel and presentation tools

Must-Have Qualifications

• At least 3 years of experience in pre-sales and bid management
• Experience in a BPO/contact center environment
• Hands-on experience handling bidding, RFPs, and pre-sales initiatives
• Strong executive-level communication and presentation experience
• Experience facilitating WBR/MBR/QBR
• Experience in relationship management and expectation setting
• Experience handling conflict resolution and high-level escalations
• Data-driven approach to decision-making
• Advanced reporting and dashboard interpretation skills
• Proficiency in contact center systems, including ACD, CRM, and call monitoring tools
• Strong Microsoft Excel and presentation skills

Why Join Us

• Leadership-level exposure in BPO/contact center pre-sales and bidding
• Opportunity to work directly with senior stakeholders and clients
• Role combining business development, analytics, presentations, and relationship management