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Position Responsibilities:
Collaborate with Canada Segment colleagues to develop, maintain, test, and update business continuity plans
Provide guidance to stakeholders on compliance with Global BCM policies, standards, procedures, and regulations
Ensure business and technology recovery requirements support continuity of critical processes
Implement and maintain performance, risk, and remediation metrics aligned to strategic objectives
Conduct Business Impact Analyses (BIA) and align business and technology recovery objectives
Advise on business continuity strategies based on business needs, industry trends, and best practices
Ensure approved BC strategies are effectively implemented and maintained
Partner with frontline leaders to develop BCPs and document BIAs, risks, and mitigation plans on time
Collect and validate BCM information, reviewing the quality of contingency plans for disruptive events
Plan and facilitate BC tests and exercises, document results, update BCPs accordingly, and support BCM contacts
Required Qualifications:
Bachelor's degree in finance, accounting, business administration, or a related field.
Proficient methodical experience in Business Continuity Management professional practices
Experience in Business Continuity Management Software and Emergency Notification Systems
Working knowledge of the Business Process Outsourcing (BPO), Business Process Management (BPM), Shared Services/In-House Center Operations, Insurance and/or Banking industry environment
Preferred Qualifications:
Certification from Business Continuity Institute (CBCI), DRI International (CBCP), or equivalent experience is preferred
Good project management skills
Flexible on shift to meet business deadlines
Organized, detail-oriented with strong focus to deliver targeted outcomes
Strong interpersonal skills to interface with stakeholders of various levels in the organization
Excellent written and verbal communication skills
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Job ID: 145361905
