Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.
We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.
As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.
Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.
Key Responsibilities
The Back Office Associate acts as the intermediary between sales, operations, and client experience teams. The main responsibility is to prepare the apartments for the next guest on time and according to the company's standards. This involves gathering all necessary information via multiple channels and internal reports, prioritizing them, designing the solution (or part of it), and contacting (if needed) the teams that need to take action to prepare the apartments on time. This role has extremely time-sensitive deadlines, requires high attention to detail, and demands the ability to focus intensely for extended periods of time.
Core Responsibilities
- Process Check-in/Check-outs, Post Check-out Inspections and Pre-Check-In Inspection tickets based on set SLAs.
- Covering entry methods, registrations, parking assignments, and guest requests.
- Submit Pre-Check-In Inspections to our VIP mobility clients based on their set SLA
- Coordinate internal and external parties to prepare the apartments for the next guest.
- Respond effectively to internal requests, issues, and complaints.
- Manage time efficiently to hit KPIs targets.
People & Collaboration
- Collaborate with internal and external business partners
- Work effectively with CX, Field Ops, and City Operations Managers
- Provide regular feedback to team leaders and managers to address needs and resolve issues for external and internal teams.
Requirements
Job Requirements and Credentials:
- 0-1 years of work experience
- Great communication skills
- Ability to multitask
- Ability to problem solve
- Ability to operate under pressure in a fast paced environment
- Confident user of technology (email, slack, zendesk, G suite)
- Experience in hospitality and start-ups is a plus
