B2C Customer Service Specialist (English-Speaking) - Onsite

Oceania International, based in Shanghai, is a leading e-commerce merchant specializing in cross-border markets since 2008. As the top Amazon seller in Shanghai Municipality, Oceania operates globally with facilities in Anhui, Canada, Britain, Europe, and the United States. The company manages over 500 diverse products across platforms like Amazon, eBay, and Walmart. With a workforce of over 400 employees generating annual sales of 1.5 billion RMB, Oceania is committed to quality products and fostering talent from around the world. Join our team and be part of a dynamic and innovative organization.

This is a full-time, on-site role for a B2C Customer Service Specialist, based in Pasig. The specialist will handle customer inquiries, ensure customer satisfaction, and provide an exceptional experience for clients. Responsibilities include responding to customer concerns through various communication channels, demonstrating effective phone etiquette, resolving customer issues in a timely manner, and ensuring a positive customer journey. Collaboration with team members to enhance processes and resolve challenges is also part of the role.

• Customer Support and Customer Service skills to effectively address inquiries and resolve issues.
• Proficiency in ensuring Customer Satisfaction and delivering positive Customer Experience.
• Strong Phone Etiquette skills for professional communication with clients.
• Detail-oriented, proactive, and able to work in a fast-paced team environment.
• Strong English communication skills (both verbal and written).
• Previous experience in e-commerce or related fields is a plus.
• High school diploma or equivalent; additional certifications are an advantage.