Job Description :
Description
As level 3 engineer in Service Engineering & Automation - GBMS Distributed Scheduling, you will be a member of the global team that supports critical infrastructure to all Citi lines of businesses for application batch processing for distributed servers on all regions. You will have global exposure, help improve the global strategic direction, collaborate with global peers in the technical vertical, and create exciting new growth opportunities by cooperating with other global support organizations i.e. Enterprise Command Center, Change Control, the Architecture and Engineering group (IDEAS), global Application development and vendors.Responsibilities:- To act as a member of the L3 team that supports the infrastructure, tools, products and processes used in Distributed Batch Scheduling.
- You will be a member of the multi-disciplinary team that supports all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Workload Automation and solutions development.
- We will assist all new application and support teams on on-boarding new users. We will also drive User Pilot Programs & Presentations, build user-community training/end user education through lunch and learn sessions and craft self-service training materials. You will identify process improvement areas and initiate steps to improve on these areas and where possible - automate.
- You will provide service quality metrics by building data collections reporting scripts, and create analytics to improve operations. You will create technical support documents and Global Process Control Manuals. This includes local administration of internal confluence websites.
- We will be advocates of the global strategy by developing our highly-collaborative workforce to use global standard tools and processes.
- Understand, design, and build monitoring tools for Distributed Batch Scheduling.
- Build and deploy scripts and procedures to support the automation of tasks and processes as well as self-service capabilities for our internal partners.
- Provide 24.7 follow the sun support for critical production problems on batch scheduling and automation solutions.
- Delivery of work you're doing within the scheduled time with high quality.
- Develop partnerships with customers, handle expectations, customer concerns and vendor engagements.
- Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests
- Drive transformation/lean efforts that will optimize business operations and improve current process efficiency and effectiveness
Qualifications:- Good analytical skills along with being a team player is a requirement for this role,
- Effective meeting management, presentation and organizational skills,
- Advanced knowledge of LINUX/Windows O/S and Oracle is a plus,
- Experience with UNIX Shell scripting (sh, ksh, csh) is a must,
- Previous experience with driving projects will help you in being successful in this role,
- ITIL Foundation certification is a plus,
- Advanced skills supporting CA Workload Automation (Autosys) are a must. #hybrid
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Job Family Group: Technology
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Job Family:Infrastructure
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Time Type:Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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