Lead the design, implementation, and continuous improvement of business processes across retail operations, supply chain, and support functions
Establish standardized operating procedures (SOPs), workflows, and governance frameworks
Drive Lean, Six Sigma, or similar methodologies to eliminate inefficiencies and optimize productivity
Identify process gaps and implement scalable solutions aligned with business growth
Operational Build & Ground Execution
Work closely with operations teams on the ground (stores, warehouses, distribution) to understand real-time challenges and implement practical solutions
Lead the setup and optimization of new business units, store networks, or operational functions from scratch
Ensure processes are executable, sustainable, and aligned with actual field conditions
Strategic Planning & Business Alignment
Partner with senior leadership to align process excellence initiatives with overall business strategy and expansion plans
Translate business goals into actionable operational frameworks and execution plans
Support organizational scaling through structured process design and capability building
Performance Management & Analytics
Establish KPIs and performance metrics to track operational efficiency, productivity, and quality
Analyze data to identify trends, bottlenecks, and areas for improvement
Present insights and recommendations to leadership to drive informed decision-making
Cross-Functional Collaboration
Collaborate with key departments such as Operations, Supply Chain, Merchandising, HR, and Finance
Ensure alignment and adoption of process improvements across all business units
Drive a culture of continuous improvement and operational excellence
Leadership & Capability Building
Build, lead, and mentor a high-performing process excellence team
Develop training programs and tools to ensure adoption of new processes and systems
Act as a change leader, driving transformation and influencing stakeholders at all levels
Qualifications
Bachelor's degree in Industrial Engineering, Business Administration, Operations Management, or related field (Master's degree is a plus)
At least 10–15 years of experience in operations, process excellence, or business transformation
Extensive hands-on experience in retail, FMCG, or manufacturing environments
Proven track record in building operations or processes from scratch and scaling them successfully
Experience in Lean, Six Sigma, or continuous improvement methodologies (Black belt certification)
