The role of Automation Engineer is manage and maintain the core infrastructure of our customers environments. You will be responsible for monitoring alerts as they come in and to validate, rectify and escalate where appropriate to resolve alerts within timely manner in order to meet SLA's. You will also be a technical escalation point for backup related issues.
Duties and responsibilities include:
- Dealing with alerts for core infrastructure primarily including backup alerts and storage alerts including disk space and disk health alerts, both physical and virtual, across on premise and network devices.
- Performing backup restores using multiple backup solutions.
- Involved with Backup related projects from pre-sales and scoping, to implementing backup solutions, and disaster recovery scenario testing
- Dealing with hardware monitoring alerts including RAM, network, power and virtualisation issues.
- Reviewing and updating documentation where necessary
- Escalating tickets to appropriate teams after performing initial validation and investigation
- Ensure tickets are populated with accurate notes of work carried
Requirements:
- Virtualisation HYPERV, Azure and VMWare
- Dell and HP monitoring services such as iLO/iDrac/OMSA
- Experience with Connectwise Product stack (Manage/Automate/Asio) or other ITSM tooling
- Backup solutions for both 365 (SaaS) and BCDR environments including Acronis, Veeam and Datto
- Ability to work within a team and collaborate with other departments and stakeholders
- Good communication skills
- Able to make judgements on escalation needs and prioritise workloads
- Problem solving
- Positive attitude
