Own the Full Australian Loan Lifecycle - From Submission to Settlement
As an AU Mortgage Loan Processor (End-to-End), you will ensure Australian home loan applications progress efficiently, accurately, and in full compliance from submission through settlement. You will take ownership of your pipeline, manage documentation, coordinate closely with brokers and lenders, and proactively address any issues that may affect approval timelines. Your work directly strengthens broker relationships, supports positive client outcomes, and safeguards settlements within a highly regulated Australian lending environment.
This opportunity is designed for professionals with established end-to-end Australian mortgage processing experience who are confident managing the complete loan lifecycle independently and with minimal supervision.
Job Overview
Employment type: Full-time
Shift: Day shift | Weekends off
Work setup: Permanent WFH
Exciting Perks Await!
- Competitive salary package
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Day shift schedule
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- Minimum 2 years of hands-on, end-to-end Australian mortgage loan processing experience
- Strong working knowledge of AU mortgage workflows including pricing, valuation ordering, retention processes, and compliance packaging
- Experience using mortgage CRMs such as Mercury, Flex, SalesTrekker, or Symmetry
- Proven ability to manage loan pipelines independently from submission to settlement
- Excellent written English for professional communication with Australian brokers and lenders
- Strong attention to detail with structured documentation and tracker management
- Ability to work independently and take full ownership of assigned files
- Bachelor's degree required
- Must be based in or near Metro Manila
This role is ideal for professionals who:
- Have solid AU mortgage experience and require minimal supervision
- Prefer structured, back-end execution work
- Take ownership of files and make informed judgment calls
- Are seeking long-term stability within a growing AU-focused team
Your Daily Tasks
- Send welcome emails and initial data requests to new clients
- Enter new client data and update existing client records
- Index and organize supporting documents; follow up on missing items
- Request pricing discounts, order valuations, and organize property reports
- Draft lender application notes and support broker option preparation using templates
- Prepare initial broker tools (Quickli, strategy sheets, loan option mud maps)
- Prepare, assess, and submit loan applications via Broker CRM and ApplyOnline
- Compile complete loan packages including SOA and NCCP documents
- Liaise with clients, brokers, and lenders to finalize applications
- Coordinate with assessors to resolve exceptions
- Follow up with lenders and provide status updates
- Confirm authorities and readiness prior to settlement
- Prepare post-settlement summaries for clients
- Manage discharge requests for settlements
- Monitor active applications and provide progress reports
- Handle loan maintenance tasks including retention pricing
About the Client
Our client is an established player in the Australian property and mortgage sector, known for delivering clear, reliable lending solutions in a highly regulated market. With a strong reputation built on consistency, expertise, and broker-first partnerships, they support borrowers through complex home loan journeys with precision and care. Their growing presence and structured approach make them a trusted partner in the industry-and a place where skilled loan processors can take pride in work that directly supports real financial outcomes.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
