About BDO
BDO Unibank, Inc. is the Philippines leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise We Find Ways, we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.
Job Summary:
The ATM Monitoring Analyst is tasked to perform the first level fault detection, diagnosis and error
correction of all BDO Unibank and BDO Network Bank ATM/UM hardware/software and network
infrastructure components; achievement of the group's performance goals, and compliance of the
Service Level Standards (SLS).
Duties and responsibilities:
- Perform the task of monitoring, isolating, resolving, and documenting network-related incidents properly and in a timely manner.
- Coordinate and escalate network-related problems to service providers, carriers and other support units
- Notify and regularly update users and concerned groups of outages and major network incidents
- Recommend and prepare the documentation for solutions to recurring problems or outages
- Assess leased lines bandwidth utilization behavior and make recommendations for affected sites
- Work with other support team to meet network infrastructure efficiency, and ATM / UM availability requirements
- Perform other related duties as may be assigned by the DCS – Data Center Monitoring leads and the DCS head
Qualifications:
- Bachelor's degree preferably in BS Electronics and Communications Engineering or related course
- One year experience related to the job
- Must be willing to work onsite and be assigned in Makati/Ortigas
