Were Hiring: Atlassian Administrator!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for an Atlassian Administrator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Atlassian Administrator
Work Arrangement: Work from Home
Location: Philippines - Angeles (Pampanga), Mabalacat, Ortigas, Makati. Cebu, Davao
Schedule: Morning Shift
Job Description
As an Atlassian Engineer (JSM & Assets Specialist), you will design, implement, and support enterprise-grade JSM and Assets configurations for our clients. Youll work closely with project managers, consultants, and customer stakeholders to build tailored service management solutions, automate processes, and optimise the end-to-end Atlassian environment.
Youll also play a hands-on role in client implementations, migrations, integrations, and managed support, helping shape Corptecs growing Atlassian practice.
Key Responsibilities
- Design and configure Jira Service Management (JSM) projects including request types, SLAs, queues, workflows, approvals, and automation rules.
- Implement and optimise Assets (formerly Insight) to build and manage CMDBs for IT and non-IT assets.
- Develop object schemas, custom attributes, relationships, and automation within Assets.
- Integrate JSM with other tools (e.g., Confluence, Opsgenie, Microsoft Entra, Slack, or custom APIs).
- Support Atlassian Cloud migrations and configuration of user access, permissions, and roles.
- Deliver enhancements, automation, and scripts using Automation for Jira, ScriptRunner, and REST APIs.
- Conduct discovery workshops with clients to gather and translate business requirements into Atlassian solutions.
- Develop documentation, runbooks, and provide handover/training for customer administrators.
- Provide Tier 23 managed support for Atlassian customers under managed service model.
- Collaborate with internal Atlassian team to develop templates, best practices, and reusable configurations.
Qualification And Requirements
Desirable (Nice-to-Have)
- Atlassian certifications (ACP-420: JSM Projects, ACP-620, or ACP-520).
- Experience with Atlassian Cloud to Cloud or Server to Cloud migrations.
- Exposure to Opsgenie, Statuspage, or Bitbucket.
- Experience in scripting languages (Groovy, Python, or PowerShell).
- Background in ITSM, DevOps, or ITIL process implementation.
- Familiarity with Connector apps like Elements Connect, Refined, or Tempo.
Non-negotiable Skills & Requirements
- 3+ years of hands-on experience as an Atlassian Administrator, Engineer, or Consultant.
- Strong proficiency with Jira Service Management Cloud (or Data Center).
- Proven experience designing and implementing Assets (Insight CMDB) including schemas, relationships, and automation.
- Excellent understanding of service management processes (ITIL) and how they map to JSM.
- Experience with Jira automation, ScriptRunner, and REST API integrations.
- Understanding of user management and access control (Groups, Roles, Permissions).
- Experience in migrating or integrating Jira and Confluence environments.
- Solid problem-solving and analytical skills with strong attention to detail.
- Exceptional communication skills comfortable engaging directly with customers.
Perks & Benefits (Work From Home)
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
- Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
- To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. Please use a clean, distraction-free background and speak clearly and articulately.**
