Associate, Outbound Loans (Special Handling)

Job Purpose

• Responsible for handling, controlling, and overseeing the over-all performance of accounts or specific portfolio assigned.
• Manages the flow rate of accounts under assigned portfolio through efficient and effective collection follow-ups with the objective of curing these accounts and preventing them from further flowing to higher bucket delinquency.
• Evaluates and assists loan borrowers in resolving service issues that results to non-payment of accounts.
• Administers and supervises third party collection agency; facilitates endorsement of accounts to collection agency, conducts review of account handling, ocular visitation to agencies, and audit based on checklist.

Job Requirements

• Graduate of any 4-year business course
• Preferably with collection or customer service experience in a credit card or any financial services company for at least 2 years
• Good oral and communication skills and multi-tasking skills
• Must be computer literate; with knowledge in MS Office