Associate Manager- Compensation & Benefits/ HRIS

Role Summary

The Associate Manager – Human Resources (Compensation & Benefits) is responsible for the end-to-end management of Compensation & Benefits (C&B) operations, statutory compliance, benefits administration, and team leadership within the HR Shared Services environment.

This role provides functional leadership over C&B processes, ensures compliance with government regulations, drives service excellence, and serves as the escalation and decision-making authority for employee and stakeholder concerns. The Associate Manager partners closely with HRIS, Payroll, Finance, Operations, and external agencies to ensure accurate, compliant, and timely delivery of C&B services while maintaining strong governance, audit readiness, and data confidentiality.

Key Responsibilities. Compensation & Benefits Operations Management

• Own and oversee end-to-end Compensation & Benefits operations, ensuring accuracy, timeliness, and compliance across all employee life-cycle events.
• Manage statutory benefits administration including SSS, PhilHealth, and Pag-IBIG covering enrollments, updates, loans, claims, and reporting.
• Oversee company-sponsored benefit programs including HMO administration (enrollments, cancellations, plan upgrades, and issue resolution).
• Manage Group Life Insurance (GLI) processes including enrollments, deletions, updates, renewals, and claims coordination.
• Review and approve payroll-related C&B inputs such as statutory numbers, bank details, benefits adjustments, and exception handling.
• Ensure timely issuance and approval of HR documents including Certificates of Employment and benefit-related certifications.

Statutory Compliance & Government Relations

• Serve as the primary company representative for SSS, PhilHealth, Pag-IBIG, and BIR for escalations, audits, and regulatory matters.
• Ensure full compliance with statutory requirements, government submissions, and reporting deadlines.
• Establish and maintain controls, trackers, and documentation for compliance monitoring and audit readiness.
• Lead responses to statutory audits, findings, and corrective action plans.

People Management & Leadership

• Lead, manage, and develop the C&B team to ensure consistent delivery of services aligned with SLAs and business requirements.
• Conduct regular performance reviews, coaching sessions, and development planning for team members.
• Drive workforce planning, task allocation, backup planning, and succession readiness within the C&B function.
• Foster a culture of accountability, continuous improvement, and service excellence.

Clinic Operations Oversight

• Provide operational oversight and coordination with the Occupational Health Clinic.
• Ensure proper handling of medicine requests, incident and medical reports, employee health cases, and clinic documentation.
• Monitor compliance with clinic inventory, reporting, and documentation standards.

Employee Records & Data Governance

• Ensure integrity, confidentiality, and compliance in the maintenance of employee 201 files.
• Oversee employee masterlists, benefits records, and data accuracy across HR systems.
• Enforce data governance, privacy, and records management standards.

Clearance & Offboarding Management

• Own C&B-related offboarding activities including statutory validation, final benefits reconciliation, HMO and GLI deletions, and payroll coordination.
• Ensure timely completion of exit clearances and release of employee documents in line with company policies.

Stakeholder Management & HR Partnership

• Act as the final escalation point for C&B-related employee and stakeholder inquiries.
• Partner with HR Shared Services, HRIS, Payroll, Finance, Legal, and Operations to address cross-functional requirements.
• Represent the C&B function in internal leadership discussions and operational forums.
• Lead participation in New Hire Orientation (NHO) sessions to communicate compensation, benefits, and statutory obligations.

Process Improvement & Strategic Initiatives

• Drive continuous improvement initiatives to enhance C&B processes, controls, and service delivery.
• Review, enhance, and own C&B policies, SOPs, and governance frameworks.
• Lead or support HR audits, projects, system enhancements, and change initiatives.
• Perform other strategic or operational tasks as assigned by HR leadership.

Qualifications

• Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field.

Experience

• 3–5 years of progressive HR experience, with strong exposure to Compensation & Benefits and statutory administration.
• Demonstrated experience in people management or team leadership.
• HR Generalist experience is an advantage.
• Experience in Shared Services or BPO environments is preferred.

Skills & Competencies

• Strong expertise in SSS, PhilHealth, Pag-IBIG, HMO, and Group Life Insurance administration.
• Solid understanding of Philippine labor and statutory compliance requirements.
• Proven people leadership and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• High level of integrity, confidentiality, and attention to detail.
• Proficient in MS Office and HR systems.
• Ability to manage multiple priorities in a fast-paced environment.