Associate - Order Management Solutions

Job Title: Associate - OMS

Job Location: Manila

In this role, you will have the opportunity to work upon one or more back-end services for the Order Management Solutions service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities:

. To understand the requirement of the station's / country's documentation and ensure jobs are executed as per standard operating procedures.

. Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.

. Operate on the services according to the shifts, countries, or regions aligned.

. Deliver a high level of service quality through timely and accurate completion of services.

. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.

. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.

. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

. Bachelor's degree (any). A degree in logistics, management will be an advantage.

. 0 - 3 years of job experience from BPO or logistics domain - Preferred

. Order Management experience will be preferred

. Good knowledge in MS office

. Effective English communication skills, written and verbal

. Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred

. Good logical reasoning skills

. High level of customer centricity