Associate Manager, Project Management and Transformation

Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, or a related field.

Minimum of 3 years of experience in a project management or operations role, preferably in a BPO or shared services environment.

Familiarity with automation tools, speech analytics, AI technologies, and CCaaS platforms.

Strong organizational skills, with the ability to manage multiple priorities simultaneously.

Proficiency in project management tools (e.g., Microsoft Project, JIRA, Smartsheet).

Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders.

Knowledge of basic project management methodologies, including scope, risk, and stakeholder management.

Problem-solving mindset, with the ability to think creatively and deliver results under pressure.

Preferred Qualifications:

Certification in project management methodologies (e.g., PMP, PRINCE2, Scrum).

Familiarity with digital transformation, process improvement, or advanced automation strategies.

Exposure to cross-functional dependencies in areas like operations, training, or quality management.

Skills Required:

Project Management- handled project with financial impact to company

Process optimization skills

Strategic advisory engagements

Consulting frameworks

KPI/metric-driven transformation

Root cause and value stream analysis

Solutions Design thinking

Lean transformation programs

Program/Project governance

leadership/people management

client facing/ stakeholder management

Lean six sigma / PMP certified preferred

with BPO experience