Lead Client Success for Global IT Partnerships.
In the fast-evolving world of global outsourcing, strong IT relationships drive long-term growth.
As an Associate Manager, IT Client Success, you will play a strategic leadership role in strengthening global client partnerships and driving long-term account growth. You are not just managing relationships-you are shaping retention strategy, influencing expansion opportunities, and directly impacting client lifetime value across international markets. This role positions you for a long-term global career at Emapta, delivering a top 1% experience for top 1% talent while working alongside global stakeholders and decision-makers.
Job Overview
Employment type: Full-time
Shift: Flexible shift, Weekends Off
Work setup: Hybrid, Makati
Exciting Perks Await!
- Competitive Salary Package
- Hybrid work arrangement
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- HMO coverage with free dependent upon regularization
- Flexible shift schedule
- Fixed weekends off
- Emapta customized laptop with peripherals
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 2 to 3 years relevant experience.
- Completed a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a client-facing role within the tech industry - preferably with 5 years of experience, with 2 to 3 years of experience in a managerial role.
- Familiarity with IT-BPO industry standards and practices.
- Strong project management and organizational skills.
- Experienced in leadership with strong interpersonal skills when collaborating with team members.
- Strong communication and presentation skills.
- Strong problem-solving ability.
- High level of professionalism and etiquette.
- Ability to multitask and manage various client accounts simultaneously.
- Understanding of customer success principles and best practices.
Your Daily Tasks
- Support customers as they transition from sales prospects to active users or recipients of Emapta products and services.
- Develop and maintain strong, long-lasting client relationships, becoming their trusted IT adviser.
- Act as the primary or backup point of contact and advocate for clients within the company.
- Understand client needs and proactively identify new business opportunities.
- Work closely with the sales and product teams to identify upsell or cross-sell opportunities, if any.
- Monitor client health and engagement, taking proactive measures to ensure client satisfaction and retention.
- Serve as a liaison between clients and internal teams to address issues or concerns.
- Gather client feedback and communicate insights to the internal IT teams to drive product and service improvements through regular governance meetings (Recommendation: Quarterly Performance Review with the Delivery Team Stakeholders).
- Coordinate with other IT groups on the successful onboarding of new clients and talents.
- Coordinate the proper offboarding of clients and talents.
- Foster a collaborative environment among different IT team groups to improve overall coordination, skills, and knowledge.
Why We Stand Out Among the Rest!
Join Emapta, recognized as one of HR Asia's Best Companies to Work For in Asia 2025. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.
Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.
At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.
We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire.
Tim Vorbach, CEO
#EmaptaEra
