Position Summary
The Associate Director of Total Rewards Operations will lead a regional team responsible for overseeing all Compensation and Benefit operations programs. This role emphasizes operational excellence, ensuring the team meets deliverables and deadlines through the company's ticketing/task tools while also contributing to regional and global compensation initiatives. The Associate Director will cultivate a culture of continuous improvement, proactively seeking opportunities to optimize processes and support artificial intelligence for greater efficiency.
Key Responsibilities
- Lead and manage a regional team, ensuring effective oversight of all Compensation and Benefit operations programs.
- Ensure the team meets deliverables and deadlines using the company's ticketing/task tools, maintaining high standards of operational execution.
- Handle and resolve escalations, providing support and guidance to team members.
- Foster strong collaboration with the Total Rewards Business Partner (TRBP) responsible for the business unit, as well as with global stakeholders.
- Drive continuous improvement leverage artificial intelligence and other technologies to streamline operations and improve overall efficiency.
- Contribute to the successful rollout of large-scale and global compensation and benefit programs, such as Annual Compensation Planning, Global Job Architecture, Ad-hoc Benefit rollouts and other key initiatives.
- Collaborate closely with the Service Delivery Management (SDM) team to identify opportunities for operational improvements and align on program governance.
- Develop and mentor team members, fostering a culture of continuous learning and professional growth.
Key Qualifications
Minimum Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree preferred.
- Minimum of eight-to-ten years of experience in compensation and benefits management, with a preference of five (5) years in a multi-country role.
- Extensive experience in operations and share capability center models.
- Strong project management and working in cross-functional teams.
- Excellent analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Extensive knowledge of Compensation and Benefit strategies, theories, best practices, and regulations
Preferred Requirements
- Certification in compensation (e.g., CCP, GRP) is a plus.
- Certification in benefits (e.g., CEBS) is a plus.
Skills Needed
- Ability to lead and manage a team effectively, providing direction and support.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Ability to work independently and as part of a team.
- Excellent analytical skills and attention to detail.
- Strong communication and presentation skills.
- Cultural awareness and the ability to work effectively in a global environment.
- Proficiency in data analysis and reporting tools.
