Associate, Corporate Accounting

Devex is the platform for insider journalism on global development — independent, trusted, essential. Together, we're building the world's most influential community driving global progress. Now, we're looking for an Associate, Corporate Accounting to join our dynamic team — someone organized, collaborative, and passionate about making a difference. This role is perfect for someone looking to grow their career at the intersection of journalism, partnerships, and global impact.

The Corporate Accounting team is a core part of the Devex Operations division. We handle the billing and payment process for all products—from e-commerce and job ads to large enterprise contracts. We do this by using tools like Stripe, Zuora, QuickBooks and Zendesk to process payments, keep our records accurate and address member requests. This team focuses on collecting unpaid invoices, reconciling revenues and payments every month, and improving our systems to help Devex reach its financial goals.

WHAT YOU'LL DO HERE

What kind of impact will you make As an Associate in the Corporate Accounting Team, you'll own the following key responsibilities and scope of work.

• Manage administrative tasks related to e-commerce member and job ads billing profile management, including assistance on sign-ups and cancellations, notification about credit card information (e.g., credit card failures), and confirmation of receipt of invoice;
• Utilize specific accounting tools such as QuickBooks, Zuora, Stripe and Merchant e-Solutions in managing payment modalities (e.g., credit cards, checks and wire transfer payments), and the billing process (e.g., invoicing, receipt generation, and monitoring of delinquent accounts);
• Utilize Zendesk as a primary communication tool, alongside phone and email, to address e-commerce member inquiries regarding billing status and job ads;
• Carry out collection efforts for all outstanding invoices and overdue balances of e-commerce members and job ads;
• Coordinate with other teams to ensure that e-commerce members concerns and/or requests are properly addressed;
• Provide input towards the improvement of billing and collections through system enhancements and process improvements;
• Generate other output related to e-commerce billing and collections such as reports (e.g., AR level and aging, failed payments, delinquent accounts);
• Engage actively in Corporate Accounting (CA) team meetings, strategic planning, and training sessions to maintain alignment with the team's collective goals and progress;
• Assist with miscellaneous tasks and regular data clean-up projects to guarantee that all member billing data and subscription details remain accurate.
• Perform other tasks/duties that may be assigned.

In your first 90 days, you'll:

The first three months are about building your foundation and becoming a reliable engine for the billing lifecycle.

• System Proficiency: Become fully autonomous in navigating the e-commerce tech stack (Zuora, Stripe, and Merchant e-Solutions) to process payments and manage billing profiles without supervision.
• Communication Mastery: Successfully manage the Zendesk queue, email, and phone inquiries, resolving member concerns regarding sign-ups, cancellations, and invoice confirmations with high accuracy and a professional tone.
• Operational Ownership: Take full control of the daily administrative billing cycle for e-commerce members and job ad posters, ensuring all notifications for credit card failures are sent promptly and invoice receipts are confirmed immediately.
• Successfully integrate into the team's data maintenance rhythm by assisting in regular data clean-ups. You will ensure that member billing profiles and subscription data are accurate, up-to-date, and reflect current membership statuses.

By the time you finish your first year, you'll have:

By the end of your first year, you will have shifted from managing tasks to owning the efficiency of the e-commerce billing ecosystem.

• Fast-Tracked Support: Significantly reduced response times for billing inquiries on Zendesk, ensuring members and job posters receive quick but accurate resolutions.
• Boosted Collections: Helped decrease the number of delinquent accounts through a consistent collection follow-up process.
• Optimized Workflows: Identified and implemented at least one system enhancement (e.g., in Zuora, Stripe or Zendesk) that automated a manual task and saved the team time.
• Ensured Data Integrity: Led regular data clean-up projects that kept subscription records and billing profiles 100% accurate and up-to-date.
• Collaborated Cross-Functionally: Established yourself as a key partner for the Membership Support and BD teams, by addressing and resolving billing issues before they impacted the member experience.

QUALIFICATIONS

Required Qualifications

Here are the indicators that this could be a good role for you:

• You have at least 3-4 years of experience in accounting, specifically within billing, accounts receivable, or collections. Or you hold a Bachelor's degree in Accounting, Finance, Business Management or Administration, or a related business field.
• You are willing to work different shifts based on the team's needs. Our ideal shift for this role is 3:00 PM to 12:00 AM (midnight).
• You thrive in a remote work environment but are open and available to work onsite for team collaboration sessions, strategic meetings, and special events.
• You are proficient in Zuora or Stripe (or a similar accounting platform) and feel comfortable navigating financial tech stacks.
• You have excellent written and verbal communication skills, with experience handling client inquiries via phone, email, and ticketing systems (like Zendesk).
• You have a sharp eye for data integrity and enjoy the process of performing data clean-ups to ensure subscription and billing accuracy.
• You are comfortable and professional when performing collection efforts, showing persistence while maintaining a positive member experience.
• You can generate and interpret financial reports, such as AR aging and delinquency reports, to help the team understand financial health.
• You enjoy working cross-functionally and are eager to participate in team strategy and coordination meetings.

Bonus

Besides the basics, here's what we'd love to see you have experience in:

• You have previously navigated Zuora, Stripe, or Zendesk (this will give you a massive head start!).
• You understand the specific rhythm of recurring billing, credit card failure cycles, and the nuances of a subscription-based business model.
• You have a track record of identifying manual bottlenecks and suggesting system or workflow enhancements to make things run more smoothly and faster.
• You are comfortable using Advanced Excel (e.g., Pivot Tables, VLOOKUPs, or data cleaning functions) to audit large datasets and keep subscription records in sync.
• You have experience handling multi-currency transactions or coordinating international wire transfer reconciliations.

Interview Process

Our interview process typically includes:

• On-demand video interview
• Interview with Mariel Langcay, Finance, Director and other members of the Corporate Accounting Team

At Devex, our vision is to do more good for more people in the global development community. We're a media platform that connects 1+ million development professionals with news, jobs, content series, events, and funding.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Ready to get started Apply now!

This role is a remote position and the salary range will be based on the candidate's location and market rates to align with Devex's global compensation philosophy. If selected for an interview, we can share the compensation range specific to your geographic area.