Come join Analog Devices (ADI) a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.
ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.
About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and Twitter (X).
Primary Function: Provides technical assistance to users of manufacturing systems and software or web applications. Resolves issues or problems related to the expected performance of an application. Maintains data and database, including update of tables. Generate and maintain reports and portals that support the accomplishment of the AFO performance metrics. Can lead the team in providing efficient and reliable performance of duties and service to customers.
Educational Background: Bachelor's degree (computer studies or engineering)
Experience: 0-2 years of work-related experience in a manufacturing environment (preferably in the electronics or semiconductor industry).
Knowledge, skill and abilities:
- Technical Proficiency: Skilled in using MS Office applications (Word, Excel, PowerPoint, Access) and electronic communication tools such as MS Outlook.
- Database Expertise: Knowledgeable in at least two database management systems (e.g., Oracle, MySQL, MSSQL) with the ability to write and execute standard SQL queries.
- Programming Capability: Can interpret programming languages (e.g.JAVA, VB, .NET), with practical experience in application testing and troubleshooting.
- Web Development Skills: Familiar with front-end and back-end web technologies including HTML, JavaScript, PHP, CSS, and XML.
- Operating Systems: Comfortable working with both Windows and Linux/Unix environments.
- Network Awareness: Understanding of network infrastructure and topologies to support system monitoring and troubleshooting.
- Support Methodologies: Working knowledge of help desk operations and technical support processes, with the ability to respond promptly to user issues.
- Problem-Solving: Strong analytical skills with a knack for identifying root causes, applying structured problem-solving tools, and recommending effective solutions.
- Communication: Clear and professional oral and written communication skills, with the ability to educate end-users and document procedures effectively.
- Personal Attributes: Resourceful, detail-oriented, and persistent. Demonstrates teamwork, adaptability, and leadership potential by collaborating with peers and handling major issues responsibly.
Major Duties & Responsibilities:
- Knowledge Base Contribute by documenting procedures in the KB site for new issues.
- Proactively monitor systems and software applications to ensure optimal performance and availability, especially MES applications such as OPCENTER, CAMSTAR, PROMIS, IRAC, QA Database, U2, and other production applications.
- Investigate applications and databases to identify the root causes of issues.
- Educate end users on the use of manufacturing systems, software, or web applications, and address their queries.
- Respond promptly to calls or issues from the user community.
- Test application programs and web applications, correct errors, and recommend improvements.
- Analyze, identify, and query data to generate reports based on user-defined requirements.
- Document issues, problems, or user requests to create Pareto reports, and lead problem-solving activities to identify root causes and develop solutions.
- Examine database records to ensure data integrity and recommend improvements for performance and efficiency.
- Assist in software application development by serving as a tester.
- Collaborate with peers, programmers, and supervisors to establish and follow best practices in SQL scripting and programming logic.
- Lead team tasks and responsibilities, effectively handling major issues.
- Perform tasks and follow instructions as assigned by supervisors.
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
Job Req Type: Graduate Job
Required Travel: No
