Planning for Key Accounts- Spearhead strategy of the Business Unit (BU) in positive direction, specifically for Key Accounts
- Collaborate and align with Internal Servicing Teams, such as Finance and HR, for resource planning for key accounts
- Assist Business Unit Head to prepare for forecasts, budgets, reports, and performance reviews of key accounts
Agency Unit Operations (Key Accounts)
- Drive customer acquisition, satisfaction, and retention for advancement of Agency Unit
- Represent Agency Unit on behalf of its clients, suppliers, and external partners
- Drive Project and Agency strategic planning, implementation, and assessment – including Project Assessment, Project Research, and Project documentation to internal and external parties
- Aid the agency in fulfilling financial goals, policy objectives, by driving day-to-day operations to provide for necessary actions (including monitoring project implementation of agency processes, collaborate with BU Head to address operational challenges, coordinate with Internal Teams to comply with administrative and policy needs
- Serve as direct supervisor to guide agency for Key Accounts, covering Program Management, Customer Success, Strategic Management, and Account Management
- Tracks day-to-day progress of Key Accounts assigned to ensure: Client timelines and expectations are met, Administrative compliance, Internal documentation (JIRA), and financial requirements are compiled and paid on time
Business Sustainability
- Drive implementation of short-to-long term agency plans for Key Accounts
- Maintain and build relationships with clients in assigned Key Accounts
- Facilitate continuous improvement of processes, methodologies, and integrity of Agency Unit
Requirements
TIME FOR YOUR NEXT BIG BREAKTHROUGH!
Love what you've read so far You might just be the person we're searching for, if you fit the bill
You need to have mad skills on:
- Making decks – from thought flow to aesthetic
Communicating ideas and inputs well – both written and verbal - Planning and executing well – end-to-end organization is key
- Making productive friendships – with clients and teammates
- Open to work onsite if needed, but most of the time, you're free to work from anywhere.
Benefits
WORKING IN DIGITAL MADE REFRESHING
A certified Great Place to Work, SVEN makes agency life refreshingly fun, rewarding, and fulfilling.
SPARK PERSONAL BREAKTHROUGHS- Unplug, recharge, and relax with a generous set of paid leaves you can use any way you want from catching up with friends and family gatherings to pursuing your passion or giving back to the community.
- Take care of yourself physically with comprehensive HMO & life insurance, as well as mentally through our mental health and nutritionist support services.
BREAK THROUGH WORKING NORMS- Level up on efficiency through Digital 1st equipment, tools, and systems.
- Engage, immerse, and connect with people across the agency in our exciting employee programs.
- Create breakthroughs anywhere and everywhere with our Work-From-Anywhere setup.
ACHIEVE CAREER BREAKTHROUGHS- Take charge of your career and unlock your best self through regular appraisals and growth discussions.
- Grow your skills with internal learning programs and company-sponsored training.
- Celebrate breakthrough work and performance through our employee recognition programs.
