Assistant Training Manager (Healthcare Account)

Key responsibilities

1. Assist in the design and development of training program and materials for healthcare account staff, including onboarding, product knowledge, and compliance training
2. Deliver engaging training sessions to team members, utilising various learning methodologies and training platforms
3. Conduct training needs assessments to identify skill gaps and recommend appropriate development initiatives
4. Monitor and track trainee progress, maintaining detailed training records and reporting on training effectiveness
5. Support quality assurance activities by conducting knowledge assessments and evaluating agent competency
6. Collaborate with healthcare account management to ensure training aligns with operational objectives and regulatory requirements
7. Provide ongoing coaching and mentoring to team members to reinforce learning and improve performance
8. Maintain training documentation and update training materials to reflect process changes and industry updates
9. Gather feedback from trainees and stakeholders to continuously improve training programmes
10. Support the Training Manager in scheduling, coordination, and logistical arrangements for training activities

What we're looking for

1. Bachelor's degree in Human Resources, Education, Business Administration, or a related field
2. At least 2–3 years of experience in training, learning and development, or a related role
3. Strong knowledge of healthcare industry practices, terminology, and regulatory requirements (e.g., HIPAA, patient care standards)
4. Excellent presentation and communication skills with the ability to explain complex concepts clearly
5. Proficiency in using learning management systems (LMS) and training delivery platforms
6. Strong organisational and project management abilities with attention to detail
7. Ability to work collaboratively with diverse teams and manage multiple training initiatives simultaneously
8. Proficiency in Microsoft Office Suite and other relevant software applications
9. Excellent interpersonal skills and a genuine passion for developing others
10. Preferred: Previous experience in business process outsourcing (BPO) or customer service training environments
11. Preferred: Certification in training and development (e.g., CPTD, ATD) or instructional design