Assist in the design and development of training program and materials for healthcare account staff, including onboarding, product knowledge, and compliance training
Deliver engaging training sessions to team members, utilising various learning methodologies and training platforms
Conduct training needs assessments to identify skill gaps and recommend appropriate development initiatives
Monitor and track trainee progress, maintaining detailed training records and reporting on training effectiveness
Support quality assurance activities by conducting knowledge assessments and evaluating agent competency
Collaborate with healthcare account management to ensure training aligns with operational objectives and regulatory requirements
Provide ongoing coaching and mentoring to team members to reinforce learning and improve performance
Maintain training documentation and update training materials to reflect process changes and industry updates
Gather feedback from trainees and stakeholders to continuously improve training programmes
Support the Training Manager in scheduling, coordination, and logistical arrangements for training activities
What we're looking for
Bachelor's degree in Human Resources, Education, Business Administration, or a related field
At least 2–3 years of experience in training, learning and development, or a related role
Strong knowledge of healthcare industry practices, terminology, and regulatory requirements (e.g., HIPAA, patient care standards)
Excellent presentation and communication skills with the ability to explain complex concepts clearly
Proficiency in using learning management systems (LMS) and training delivery platforms
Strong organisational and project management abilities with attention to detail
Ability to work collaboratively with diverse teams and manage multiple training initiatives simultaneously
Proficiency in Microsoft Office Suite and other relevant software applications
Excellent interpersonal skills and a genuine passion for developing others
Preferred: Previous experience in business process outsourcing (BPO) or customer service training environments
Preferred: Certification in training and development (e.g., CPTD, ATD) or instructional design
