Ready to shape the future of work
At Genpact, we don't just adapt to changewe drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.
We are looking for a Front Line Manager , whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.
Responsibilities
- Leading a team up to 20 FTEs
- Providing Coaching and Feedbacks to develop associates
- Developing improvement plan for bottom performers
- Willingness and ability to stretch based on needs
- Keeping and tracking team's performance digitally and visually
- Ensuring service levels are met consistently on a daily basis
- Ensuring stability in the process
- Floor walks
- Attend call Calibration internally and with client
- Conducting huddles
- Managing attrition risk
- Call monitoring
- Integrating New Hires in Genpact with people, processes, and policies
- Assuring successful client interaction
- Preparing employees to take on the next role and next level of responsibility
- Pay Roll administration
- Comply with any client requirement
Qualifications
Minimum Qualifications / Skills
High school diploma university degree (desirable)
85% in both spoken and written English
Good Communication skills.
Proficient in M.S Office software specially in Excel and PowerPoint
Ability to work under pressure under specific goals and manage AHT
Results oriented and good people skills.
Customer Service Background is a must.
Schedule availability
Preferred Qualifications/ Skills
People leadership
Excellent communication skills
Time management skills
Excellent presentation skills
Ability to work under pressure
Results Oriented
