Job description:
Qualifications:
- Must be amenable to work 100% onsite at Bridgetowne Site
- Minimum 23 years of experience in Corporate Travel training, with hands-on experience in at least one GDS system (e.g., Amadeus, Sabre)
- Strong facilitation and presentation skills; confident in leading both virtual and in-person training sessions
- Excellent command of spoken and written English
- Proficient in creating training decks, manuals, and performance reports using Excel and presentation tools
- Strong analytical skills to assess training impact and identify improvement areas
- Ability to manage conflicts and provide constructive feedback to learners
- Experience as a process trainer in a Corporate Travel account is required
Job Description / Key Responsibilities:
- Lead the training function for international ticketing, group bookings, and email support processes
- Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs
- Conduct onboarding and upskilling sessions for L2 Complex itinerary-trained resources
- Collaborate with operations and quality teams to identify training needs and close skill gaps
- Develop and maintain training materials, SOPs, and process documentation
- Monitor training effectiveness through assessments, feedback, and performance tracking
- Facilitate refresher courses and process updates in alignment with client and business requirements
