Role Summary
The Assistant Manager for Learning Technologies & Systems supports the daily operations of the Learning Experience Platform. The role focuses on learning technology design, system processes, and helpdesk management to ensure smooth and efficient online learning for employees.
Role Responsibilities
- Work with the Learning Technologies Manager on system design updates, technology improvements, and enhancements to online learning content
- Create simple and clear communication materials, reference guides, and creative designs for employee learning announcements
- Coordinate with System Administrators to review and prepare all learning content in the LMS (e.g., Cornerstone) before release
- Manage the internal learning helpdesk and ensure employee issues are reviewed, resolved, and communicated on time
Qualifications
- Bachelor's degree in Human Resources, Education, Communication, or any related field
- At least 35 years of experience in learning technologies, digital learning, LMS administration, or related HR systems work
- Ability to assess learning tools and use new learning trends and technologies that support HR goals
- Ability to develop guidelines and simple policies for proper use of learning technologies (experience with Cornerstone is an advantage)
- Experience in curating online and offline learning content that fits organizational needs
- Strong understanding of employee learning needs and ability to build good working relationships through the learning platform
