Job Description
The Assistant Facility Manager (AFM) is collaborative supporter and a member of the Operations Team with the objective to provide world class operational service delivery to the client's portfolio and customers. The position requires a clear communicator, both verbal and written, organized with effective time management skills, demonstrating a willingness to learn and adapt, with the highest standards of behavior, collaborative manner and work ethic. Candidate must have the proven ability to work without direct day to day supervision to orchestrate the efforts of vendors for assigned sites and support the team to ensure client will receive a first class customer experience.
Responsibilities:
Orchestrate the efforts of third-party contractors/vendors to engage in operating and maintaining the property. Communicate KPI and SLA requirements to them in a timely way and partner with them to identify service delivery improvements and savings
Manage third-party contractors/vendors with respect to work order completion. Monitor vendor progress on work order completion and ensure customer sign offs, final costs and PO request are made in a timely manner
Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience
Facilitate the Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly
Recommend continuous quality improvement practices
Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan
Demonstrate strong collaboration and teamwork with account wide Real Estate and Facilities team and proactively share and reapply all learning's, successes and best practices
Cultivate and maintain a positive working relationship with client representatives and service providers
Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance with a commitment to maintain a spirit of hospitality.
Minimum Requirements:
Bachelor's degree or equivalent work experience in Facilities Management or property management
Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant
Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
Experience in matrix management organization desirable
Strong interpersonal, leadership, and supervisory skills
Accounting/financial knowledge helpful
Strong organizational and management skills
Excellent communication skills
Computer proficiency.
