Rathmines Group Inc.is a fast-growing shared services firm supporting the Australian market across accounting, finance, insurance, and advisory functions. We are committed to operational excellence, continuous improvement, and building long-term careers within a collaborative and high-performing environment.
Position Overview
We are seeking an experienced Broker Support Officer / Administrative Assistant to support the Australian mortgage broking team of Premier Finance Group.
This role plays a critical part in ensuring the smooth processing of loan applications from initial client data entry through to lender submission and settlement. You will work closely with Australian brokers to prepare compliant, accurate, and well-packaged loan files while managing workflow updates and maintaining clear communication with lenders and clients.
This position is ideal for someone with at least 2+ years of experience in banking and/or accounting, who understands financial documentation, lending requirements, and the importance of accuracy and compliance in a regulated environment.
Responsibilities
- Accurately input client Fact Finds and financial data into CRM systems and lender portals
- Review, organise, and index supporting documents while identifying any missing or incomplete information
- Prepare and package loan applications, including all required compliance and lender-specific documentation
- Interpret lender credit policies to ensure appropriate supporting documents are obtained and submitted
- Lodge applications via Apply Online and other lender systems
- Monitor application progress daily and follow up with lenders to ensure timely movement of files
- Liaise with clients to request outstanding documentation when required
- Update internal workflow systems to keep brokers informed of loan status at all times
- Maintain organised digital records across broker software and lender platforms
- Support files through to settlement while ensuring accuracy and compliance standards are met
Who We Are Looking For
We are looking for a detail-oriented and proactive professional who thrives in a structured, fast-paced financial services environment.
Essential Requirements:
- Bachelor's Degree in Banking, Accounting, Finance, Business, or a related field
- Minimum 2+ years of experience in banking and/or accounting (mortgage processing experience highly regarded)
- Strong written and verbal English communication skills
- High attention to detail and strong organisational skills
- Ability to manage multiple applications and deadlines simultaneously
- Willingness to learn and adapt to Australian mortgage broking systems and processes
Highly Regarded:
- Knowledge of mortgage originations, serviceability calculators, and lending guidelines
- Experience reviewing loan documentation and preparing files for submission
- Familiarity with Australian CRMs such as MyCRM, Apply Online, and lender portals
- Certificate IV in Financial Services and Mortgage Broking (Australian qualification)
Our Values:
- Teach: Making others better
- Respect: Open and respectful of others
- Ambition: Aspire to be more
- Fun: Unwind and have fun
- Common game plan: Achieve everything together
Time & hours:
- Full-time, Monday to Friday working 7am to 4pm (Cebu time) to align closely with Australian time.
- Working hours are 7.5 hours (1.5 hrs break built into the above times).
- This is an office-based role, in Cebu (current location near Ayala in the Business Park)
Benefits Package:
- Salary negotiable based on experience
- Personal HMO Coverage plus up to two dependents
- 27 days leave per year usable for sick leave, personal leave, or vacation
- Company-organized quarterly events, such as the End of Financial Year celebration and Year-End party.
- Table tennis in our breakout room
- Annual Performance Review
- Incentive program for successful referrals
- Tenure benefits after two years of service
- Friday Lunch
- Opportunity to connect with the onshore team through overseas training and projects.
- Relocation package for interested applicants outside Cebu
