About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview
The Process Transformation Lead is responsible for driving end-to-end process improvement and transformation initiatives across Global Business Services. This role focuses on identifying inefficiencies, enabling digital and operational solutions, and embedding sustainable change aligned with business strategy. You will partner with cross-functional teams and stakeholders to improve service delivery, operational efficiency, and customer experience across multiple geographies and lines of business.
Why Join This Team
- Lead high-visibility transformation initiatives with enterprise-wide impact
- Shape the future of global operations through process excellence and digital innovation
- Work in a collaborative, cross-functional, and globally distributed environment
- Gain exposure to automation, analytics, and emerging digital technologies
- Influence strategic decisions and enable measurable business outcomes
- Build deep expertise in process transformation, change leadership, and governance
What You Will Do
- Lead the design and execution of end-to-end process transformation initiatives
- Align transformation programs with organizational goals and digital strategy
- Identify opportunities for automation, standardization, and simplification
- Map current-state processes and design optimized future-state workflows
- Apply Lean, Six Sigma, Agile, and continuous improvement methodologies
- Drive digital enablement initiatives using automation and analytics tools
- Partner with IT and business teams to deploy scalable digital solutions
- Collaborate with senior leaders and cross-functional stakeholders to drive change
- Lead change management efforts, including training, communication, and adoption
- Define KPIs and track benefits realization such as cost savings, productivity, and quality
- Establish governance frameworks and prepare executive-level reports and dashboards
What You Need To Succeed
- Bachelor's degree in any discipline
- 5+ years of experience in order management, call center operations, or related environments
- Strong knowledge of process improvement methodologies (Lean, Six Sigma; certification preferred)
- Experience with automation tools (e.g., Power Automate, UiPath, Blue Prism)
- Familiarity with data analytics tools such as Power BI or Tableau
- Experience working with ERP or CRM systems (SAP or D365 preferred)
- Advanced Microsoft Excel skills
- Strong analytical, problem-solving, and critical-thinking abilities
- Excellent communication and stakeholder management skills
- Ability to influence across teams and lead change in a fast-paced environment
How We Set You Up For Success
- Clear transformation governance and measurable success metrics
- Strong partnership with IT, operations, and business leaders
- Opportunities to work with modern digital tools and automation platforms
- Supportive leadership and a culture of continuous improvement
- Career progression opportunities into people management and leadership roles
