Summary
As an Application Support Engineer, you will identify, analyze, and resolve issues within critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, monitoring system performance, and implementing solutions to improve application functionality. You will also ensure applications run smoothly and efficiently, contributing to the overall success of the organization.
Roles & Responsibilities
- Perform independently and develop subject matter expertise (SME) in supported applications.
- Actively participate in and contribute to team discussions and problem-solving sessions.
- Provide effective solutions to work-related and technical issues.
- Analyze, diagnose, and resolve software issues in a timely manner.
- Collaborate with cross-functional teams to improve application performance and stability.
- Document troubleshooting steps, root causes, and resolutions for future reference.
- Provide training and guidance to team members on application functionalities and support procedures.
- Stay updated with the latest technologies, tools, and best practices in application support.
Professional & Technical Skills
- Required Skill: Expert proficiency in ASP.NET MVC with 3 years of experience
- Must have 3 years experience in Reactjs
- Strong understanding of web application development concepts and architecture.
- Experience with database management systems and SQL.
- Familiarity with front-end technologies, including HTML, CSS, and JavaScript.
- Knowledge of software testing methodologies and related tools.
